Refund policy

Cancellation & Refund Policy

Parts Order Cancellations

• Before Shipment:

Orders may be canceled free of charge if the cancellation request is received before the parts have been shipped or scheduled for delivery, unless it is a special order part.

• For special order parts, we reserve the right to retain at least 50% of the product price.

• To cancel, please contact us immediately on 01403 782862.

• After Shipment:

If the item has already shipped, the order cannot be canceled. However, it may qualify for a return under our Return Policy.

Trailer Cancellations

• Standard (Non-Custom) Trailers:

Once a trailer has been ordered, a £250 cancellation fee applies. This amount may be retained from your deposit.

• This fee covers administrative and holding costs incurred during the order process.

• Special Order Trailers:

For trailers that are specially ordered or built to unique specifications, the cancellation fee will vary depending on the trailer type and build stage. Please contact us for details.

• Custom-Built Trailers:

Custom trailer orders are non-refundable once production has begun.

• Cancellations must be made as soon as possible to avoid incurring full charges.

Refunds

Approved cancellations will be refunded to the original payment method within 7–10 business days.

Please note: Refunds may be subject to processing fees, depending on your payment provider.

 

How to Cancel

To cancel your order, please contact our customer service team with the following information:

• Full name

• Order number

• Reason for cancellation

📞 01403 782862

📧 info@universal-trailers.co.uk